This page details how your personal information is collected, used, and kept secure on the jbo platform. Please read the full policy before using the service.
When you register with jbo, we collect your name, date of birth, email address, and mobile number. This information is used to verify your account and keep the service secure. Confirming your age is part of our legal responsibility, so providing accurate information is mandatory. Information provided at registration can be updated later through the support team. jbo reserves the right to suspend accounts that provide false or incomplete information.
During deposits and withdrawals, we collect your bank account or mobile banking number, but full card numbers or PINs are never stored. Transaction history is securely stored in our system and can only be viewed from your account. Certain transaction information may be reported to regulatory authorities for anti-money laundering compliance and legal requirements. All financial information is protected with industry-standard encryption technology. Your financial information is never sold to any advertiser or third party.
When you use the jbo website or app, we automatically collect your IP address, device type, browser version, and operating system information. This information is used to ensure platform security and detect suspicious logins. By analyzing browsing patterns, we work to improve your experience. Cookie and session data help remember user preferences and keep login sessions active. You can manage cookies through your browser settings, though some services may be limited as a result.
We may collect your approximate location information to ensure Bangladesh-based services and comply with local regulations. Messages and complaint information from your interactions with the support team are stored to provide better service in the future. You can unsubscribe at any time if you do not wish to receive promotional emails or SMS. However, it is not possible to stop sending important account-related notifications. Your contact information is always stored on secure servers.
Your information is primarily used for account management, transaction processing, fraud prevention, and improving customer service. Information is also used for technical analysis to ensure platform security and stability. By analyzing your preferences and usage patterns, we work to deliver more relevant content and offers. Information may also be used to fulfill legal obligations and meet regulatory requirements. No information is sold to third parties for advertising purposes.
Jbo never sells your personal information or shares it for advertising purposes. However, limited information may be shared with trusted partners for payment processing, identity verification, and technical services. These partners operate under strict confidentiality agreements and may not use the information for any other purpose. Information may be disclosed to relevant authorities in the case of a court order or legal obligation. In such situations, we always provide only the minimum information necessary.
You have the right to view, correct, and in certain circumstances request deletion of your information. Even after account closure, some information may be retained for a specified period due to legal requirements. To opt out of promotional communications, contact the support team or use the unsubscribe link in emails. However, it is not possible to stop sending important account-related notifications. Your contact information is always stored on secure servers.
Jbo reserves the right to update this privacy policy at any time, and the date of any changes will be noted at the top of the page. For significant changes, a notification may be sent to your registered email. Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. This policy is governed by applicable laws of Bangladesh. Last updated: July 2025.
All data transfers are secured with 256-bit SSL encryption, ensuring bank-grade security.
Your information is stored in secure data centers and regular security audits are conducted.
Only authorized staff can access necessary information, and all access is logged.
We believe your privacy is a fundamental right. jbo always follows the highest standards of technology and processes to protect your information. If you notice any security issues or suspicious activity, please notify us immediately at [email protected]. Our security team is active 24/7 and responds quickly to any issues. For more details, visit our FAQ Page View or Terms & Conditions Read.